FAQ

    How does the subscription work?
We make it simple: choose your filter size, pick how often you want deliveries (every 3 months is most common), and we’ll handle the rest. You’ll get a reminder email before each shipment.

    Can I pause, skip, or cancel my subscription?

Yes — your subscription is flexible. You can pause, skip, or cancel anytime from your account dashboard.

    How do I find my filter size?

Most filters have the size printed on the side of the frame (e.g. 20x25x1). You can also measure the opening in your air vent. Still unsure? Contact us and we’ll help.

   What’s a MERV rating?

MERV (Minimum Efficiency Reporting Value) measures how well a filter catches particles.
    •    MERV 8: Standard – pollen, dust, lint
    •    MERV 11: Enhanced – pet dander, mold
    •    MERV 13: High-efficiency – bacteria, smoke, viruses

📍 Where do you ship?

Currently, we ship across the continental U.S., with fast shipping via our fulfillment partner.

   What’s your return policy?

Unopened, unused filters can be returned within 30 days of delivery. See below for full return policy.